Solutions Architect
On-siteTokyo, Tokyo, Japan
Job Summary
Solutions Architect within Miro’s MOST program acts as an Innovation Architect to translate business strategy into scalable collaboration architectures. Partners with customers to design governance, operating models, and a structured, outcomes-driven roadmap that evolves as needs change. Acts as a trusted advisor to business and technical stakeholders, designing end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to deliver measurable value from Miro. What you'll do includes leading discovery to understand goals and workflows; facilitating vision and alignment sessions; conducting collaboration, workflow, and workspace assessments; designing governance frameworks; guiding change-management initiatives; coaching teams on best practices, intelligent templates, AI workflows, and techniques to streamline planning and decision-making; facilitating workshops across Agile ceremonies and strategy development; building lightweight prototypes and reusable workflows; partnering with IT/Admin to standardize workspace setup and governance; recommending process optimizations; providing ongoing advisory support throughout the MOST subscription; tracking progress and adjusting plans; collaborating with peers to ensure alignment; contributing to internal playbooks and assets; staying current on Miro innovations and AI features. Language proficiency requirement is Japanese and business-level English for internal communication.
Required Qualifications
- 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
- Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
- Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
- Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity
- Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management
- Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks
- Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)
- Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems
- Excellent communication, facilitation, and stakeholder-management ability
- Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences
- Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments
- Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions
- What's in it for you
- We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per locatio…
- Recruiter: #LI-YN1
Desired Qualifications
- 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
- Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
- Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
- Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity
- Technical Skills: Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management
- Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks
- Fluency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions
- Experience with collaboration platforms (Miro preferred) such as Figma, Lucid, JIRA, Confluence
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