Solutions Architect, Inbound AI Deployments
RemoteUnited States
United StatesRemoteFull TimeHealthcare TechnologySmall
Full TimeSmallHealthcare Technology
Job Summary
Define the core methodology for inbound AI configuration, decision tree architecture, and IVR logic to establish the standard for all customer engagements. Partner directly with 5-7 health system customers on deployments, translating patient access workflows into product requirements and configuration standards. Collaborate with the Front Door product and engineering teams to ensure designs are buildable at scale and prioritize roadmap features based on deployment reality. Codify frameworks, playbooks, and training materials that enable deployment strategists and FDEs to execute independently across new engagements.
Required Qualifications
- BA/BS degree
- Domain expertise in patient access, call center operations, or inbound workflows
- 8+ years in inbound/patient access technology or healthcare operations
- Deep hands-on experience with inbound AI or contact center automation
- Proven track record building repeatable systems
- Full-lifecycle ownership mindset
- Product thinking with operational execution
- Communication and persuasion skills
Desired Qualifications
- Hands-on experience with inbound digital front door platforms (Hyro, Orbita, Nuance, Syllable, Notable, Fabric)
- Background in healthcare operations, health plans, health systems, or patient access
- Experience building configuration tools or internal frameworks that enable others to execute consistently
- Familiarity with healthcare data standards (FHIR, HL7) and EHR integration points relevant to inbound workflows
- Prior experience at healthcare AI/SaaS companies or forward-deployed organizations
- Track record of mentoring and enabling other operators to execute frameworks you've built
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