Solutions Architect
$85,000–$105,000 year
RemoteUnited States
Job Summary
Partner with Solutions Engineers as the primary technical escalation point to scope complex requirements, draft responses, and present technical solutions that drive sales wins. Collaborate with customers to understand integration needs, business goals, and challenges while designing documented solutions for technical and partner integrations, security, and data exchange. Mitigate blockers to technical wins and serve as a liaison between sales and implementation teams to ensure knowledge transfer for successful delivery. Contribute reusable assets and expertise to internal enablement efforts, bridging gaps between Solutions Engineers, Product Management, and Services teams.
Required Qualifications
- Experience in education technology, particularly with Learning Management System (LMS) administration / integration
- deep knowledge and experience with Brightspace
- Experience in a technical sales, consulting, or similar client-facing role
- Acumen with Artificial Intelligence tools
- Familiarity with enterprise software sales process
- Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
- Understanding of the technology ecosystem that surrounds an LMS and typical integration needs
- Systems of record (SIS/HRIS/AMS/CRM)
- Authentication concepts (SAML/SSO, LDAP, JIT provisioning)
- Third-party tool integration (LTI, API, IPaaS)
- Data integration concepts (programmatic flat file transfer, API, relational database management, BI tools, EDW)
- Excellent verbal and written communication skills, effectively articulating technical concepts to a varied audience
- Strong presentation skills, with the ability to convince and persuade
- Team oriented, collaborative problem solver
- Leadership, initiative and execution
- Organized and analytical
- Ability to work remotely with a distributed team and travel occasionally
Desired Qualifications
- Experience interpreting and responding to technical requirements (such as within RFPs), gathering client requirements, and/or writing SOWs
- Background in teaching and learning industry would be an asset (Higher Education, K-12, and/or Corporate Learning)
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