Solution Specialist - North America
On-siteMiami, Florida, United States
Job Summary
Conduct high-level product demonstrations and handle client inquiries using a consultative, trusted-advisor approach to uncover requirements and progress cross-sell opportunities within the WatchGuard partner ecosystem. Maintain an accurate opportunity pipeline, provide weekly forecasting updates to leadership, and consistently pursue outcomes aligned to monthly and quarterly targets. Capture and relay customer feedback, win/loss data, and competitive intelligence to Product Management and field leadership to continuously improve offerings. Act as an internal product evangelist by sharing best practices and solutions with Account Managers while coordinating inter-departmental technical resources to close prospective opportunities. This role covers all of North America from the Miami, FL office.
Required Qualifications
- 3+ years of pre-sales technical experience (or equivalent) with strong partner-facing capability.
- Comfort with endpoint security fundamentals and SASE concepts like zero trust access.
- Effective written/verbal communication, presentation, and negotiation skills; able to run discovery and translate requirements into solution recommendations.
- Working knowledge of WatchGuard products or key competitor knowledge.
- Experience using MS Office; comfort working in CRM workflows for activity and pipeline management.
- This position is based in the WatchGuard office in Miami, FL and covers all of North America.
Desired Qualifications
- Demonstrated ability to manage a sales process to closure, including forecasting hygiene, pipeline discipline, and consistent target attainment.
- Experience selling/delivering demos for security solutions in MSP ecosystems (inside/partner-led selling a plus).
- Familiarity with common security/compliance frameworks (e.g., CIS controls, NIST, PCI) is a plus in consultative conversations.
- BS/BA or equivalent work experience.
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