Solution Engineer
RemoteUnited States
Job Summary
Define technology and product recommendations, as well as architectural solutions for sales opportunities. Serve as the technical point of contact and technical sales lead for customers, providing in-depth guidance on design and implementation. Identify customer business outcomes and mission challenges to propose tailored technology solutions, then engage as the primary client technical resource throughout engagements. Validate that completed proposals, including statements of work and bills of material, align with customer desired outcomes before delivery. Provide initial input for proposals and statements of work, while assisting with the technical interview process for candidates. Maintain current and attain additional OEM certifications in areas such as data center, security, or cloud.
Required Qualifications
- Bachelor's degree
- 10 years work experience
- 5 - 7 years of presales engineering experience
- U.S. citizen
- Active and verified professional level OEM certifications (ex. Cisco CCNP, CCDP)
- Strong technical aptitude with the ability to learn new technical information quickly
- Excellent communication skills with the ability to create a message to share verbally or in written form
- Understands customer business outcomes, as described by the customer, with strong knowledge of customer industry verticals
- Understands the sales process and partners with the Account Executive to execute for success
- Ability to relate technology, or technical solutions, to solving customer business problems
- Ability to create a detailed implementation plan (SOW) for a customer solution, including expected timelines for project completion
- Validates the SOW, BOM, and LOE prior to delivery to the customer
- Capable of demonstrating solutions within area of technical strength
- Excellent skills for building rapport and trust with team members, customers, and partners
- Maintains current and attains additional OEM and industry certifications, as required
- Previous experience supporting the Veterans Administration
- Travel requirement varies and can be up to 50% depending upon work location
Desired Qualifications
- Expert in one or more technical specializations
- Knowledge of Red River's offerings across multiple technologies and architectures
- Technical and business focused, with the ability to articulate technology roadmaps linked to customer business outcomes
- Works with Design Architects, and Solution Engineering peers, to validate the best solution to address customer requirements
- Works jointly with the Account Executives to learn the customer business outcomes and create the best technical solution
- Provides technology related input for internal company initiatives, including idea submission for new services and offers based on Red River's capabilities
- Assists with the technical interview process for Solution Engineering candidates
- Defines technology and product recommendations, as well as, architectural solutions for sales opportunities
- Serves as the technical point of contact and technical sales lead for the customer
- Provides the initial input for proposals and statements of work
- Validates that the completed proposal (SOW, BOM, LOE, etc.) aligns with customer desired outcomes
- Demonstrates technical knowledge and consultative skills, while working with customers and Red River team members
- Uses professional level presales engineering skills and in-depth knowledge in at least one specialization, such as, Data Center, Collaboration, Security, Microsoft Modern Workplace, Cloud or Route/Switch/Wireless
- Has knowledge of relevant solutions sets, product line specifications, performance criteria and applications
- Understands Red River offers and solution strengths, and opportunities
- Remaining in a stationary position for multiple hours throughout the workday
- Ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment
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