Solution Engineer
HybridCyberjaya, Selangor, Malaysia
Cyberjaya, Selangor, MalaysiaHybridFull TimeEnterprise
Full TimeEnterprise
Job Summary
Design and propose colocation solutions for enterprise, mid-market, and carrier customers while acting as the primary technical resource for sales opportunities. Lead technical discussions, workshops, and site tours to explain data center building systems and serve as the subject matter expert on all products and services. Support RFP/RFI responses, generate quotes, and present solutions to prospects and partners to help close business deals. Serve as a technical liaison between customers and product and operations teams to ensure supportable designs and maintain positive customer relations throughout the process.
Required Qualifications
- Expert level understanding of modern data centers and IT client data center requirements
- Proficient with software applications such as AutoCAD, Tileflow (CFD Modeling), Visio, Word, Excel, PowerPoint, Project Outlook, SharePoint, Oracle, and Solutionsforce
- Must be comfortable speaking with clients, possess a keen listening ability, and be a solid presenter
- Must be able to manage stress in a fast-paced environment effectively
- Must be an excellent problem solver and creative thinker
- Strong in-depth expert working knowledge of data center infrastructure, including electrical and mechanical systems
- Must be a team player willing to promote and encourage open communication in a team environment
- Product knowledge - knowing and explaining product features/benefits and competitive position, understanding customer's business operations and needs, understanding, and responding to the competition, gathering and applying market knowledge
- BS degree in Electrical, Mechanical, Computer Engineering or equivalent education and/or work experience in computer-related field
- 5+ years of related technical Solutions in a wholesale data center environment
- Working experience with Solutionsforce and Oracle
- extensive RFP and RFI processes
- 5+ years of Solutions Engineering experience (or equivalent) in the Data Center or Colocation industry
- History of successfully presenting to senior-level prospects and customer contacts
- Effective at working with 3rd party contractors and vendors to aid in designing large customer infrastructure deployments
- Working knowledge in developing a bill of materials and scope of work to meet large customer infrastructure deployment requirements
- Extensive knowledge base in the Mission Critical Data Centers and Facilities Marketplace
- Must possess a current, valid government issued ID
- Must be able to work effectively in a cross-functional multi-site team environment
Desired Qualifications
- Comfortable with different modeling solutions based on kilowatt delivery to a customer environment
- Network, cloud services, storage, and experience with other technologies found in our customers' environments
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