Solution Consultant - Tieto Banktech (m/f/d)
HybridPune, Maharashtra, India
EXPIREDPune, Maharashtra, IndiaHybridFull TimeEnterprise
Full TimeEnterprise
Job Summary
Act as the first escalation point for operational issues, performing technical and functional analysis of production incidents, problem tickets, and test defects. Engage in frequent bridge calls with customers to provide functional and technical solutions, ensuring workarounds are implemented where Java expertise is required. Manage root cause analysis and preventive action items while establishing trusted relationships with global banks to meet client SLAs. Support the Global Payment and Cash Management domain by analyzing reported defects, incidents, and change requests from the world's largest financial institutions.
Required Qualifications
- Solution consultant (Java Techno-functional expertise)
- 4 - 9 years of experience in the IT/Support industry
- previous experience from the role of Techo functional Business Analyst/Solution Consultant in the Financial Sector
- provided consulting and/or business analysis support in areas related to Global Payment & Cash Management
- at least 4 - 9 years of experience from the role or in process
- master English fluently in speech and writing
- power to improve the financial sector
- develop in a role where you can run IT and / or business-oriented change projects
- results- and customer-oriented
- used to working in Customer Success area
- team player
- skills to work independently
- confident in your professional role
- take great responsibility and ownership of the problem at hand
- Good communication & collaboration skills
- Solution oriented
- excellent analytical and problem-solving skills
- ability to deal with complexity
- Proactive and innovative
- sense of ownership
- accountable for your own tasks/activities
- Domain/Application Support Experience (Mandatory)
- Global Payments
- Cash Management
- Core Banking
- Basic to intermediate understanding of Java technologies including Core Java, Spring MVC, Spring Boot, Angular, and RESTful Web Services
- Knowledge of Oracle, IBM MQ, and WebSphere Application Server (WAS)
- Familiarity with application servers such as WebSphere and JBoss
- Awareness of cloud platforms including AWS and/or GCP
- Understanding databases such as Oracle and DB2/SQL
- Exposure to tools including Jira, Jira Service Management (JSM), and ServiceNow
- Familiarity with CI/CD tools such as Maven and Jenkins
- ITIL certification or knowledge of ITIL processes
- Prior experience in Application Production Support
Desired Qualifications
- Specialists in any of these areas will be preferred
- hands on experience with solutions for various products like direct debits, direct credits, payments, virtual accounts, cash management solutions, account solutions, multi-bank payments and ISO based payments
- ITIL certification or knowledge of ITIL processes is preferred
- Prior experience in Application Production Support is an advantage
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