Solution Consultant - I
On-siteMelbourne, Victoria, Australia
Job Summary
Design and execute structured enablement plans for assigned partners, delivering workshops and technical coaching to build autonomy. Act as an observability architect for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and proofs of value. Serve as an air traffic controller between internal teams and partners to determine the best route to success for every customer opportunity. Maintain project-level discipline by tracking risks, resource utilization, and status in central systems. Channel partner insights back to internal Product and Practice teams to influence future roadmap and GTM strategy. Oversee partner-led project delivery in collaboration with Professional Services, guiding partners through implementation playbooks and monitoring project health against CSAT targets.
Required Qualifications
- 3+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering
- focus on cloud and application performance technologies
- Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management)
- ability to articulate technical value to both engineers and leadership
- Exceptional communication and negotiation skills
- ability to manage and influence diverse internal and external stakeholders without direct authority
- Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers)
- Ability to manage multiple workstreams
- focus on clear expectations, milestone tracking, and measurable outcomes
- Experience in capacity planning
- advising partners on resource needs to support upcoming project pipelines
- ability to verify identity and eligibility to work
- ability to complete employment eligibility verification
- pass an export compliance assessment
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