Solution Consultant
$98,600–$129,400 year
On-siteQuebec, Canada
Job Summary
Conduct workshops with business users to uncover gaps, define projected benefits, and lead technical discovery for AI-driven customer experience improvements. Design customized demonstrations and solution roadmaps that showcase Genesys AI capabilities, including LLMs, agent copilots, and orchestration, while articulating trade-offs across accuracy, latency, and governance. Deliver compelling technical presentations to executives and stakeholders to validate use cases and support transitions from sandbox environments to production deployments. Share field feedback and customer insights with Product Management to contribute reusable assets and enablement content.
Required Qualifications
- Bachelor's degree or 5+ years of work experience
- Interpersonal communication skills, with polished verbal and written communication
- Ability to explain complex technical and AI concepts in clear business terms for both technical and non-technical stakeholders, including executive audiences
- Ability to work in a fast-paced, cross-functional team environment
- Ability to multitask, prioritize and be detail-oriented
- Technological know-how of IT concepts, software standards, database and networking technologies
- AI fluency: Working knowledge of AI in customer experience — such as NLU/NLP, LLMs, retrieval-augmented generation (RAG), prompt design, and orchestration or agentic patterns
- Ability to position their business value
- Practical experience integrating cloud or AI solutions with enterprise platforms via RESTful APIs
- Familiarity with AI-assisted or agentic coding tools and scripting (e.g., Python, JavaScript)
- Ability to understand customers' security, governance and data-access needs and articulate a solution
- Ability to articulate trade-offs across accuracy, latency, cost and governance
- Experience implementing or integrating with CRMs
- Experience implementing or integrating with software
- Experience implementing or integrating with coding
- Experience working with a Cloud or SaaS company
- Knowledge of Genesys Cloud
- Knowledge of Genesys AI
- Sales acumen: Experience partnering with sales teams to understand customer challenges and provide technical solutioning that supports opportunity progression
- Bilingualism (English and French)
Desired Qualifications
- Experience implementing or integrating with CRMs and/or software implementation or coding experience preferred
- Experience working with a Cloud or SaaS company preferred
- Knowledge of Genesys Cloud and Genesys AI a strong asset
- French is an asset but not required
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