Solution Architect
On-siteMelbourne, Victoria, Australia
Job Summary
Lead client scoping workshops and workshops to uncover use cases, then scope, estimate, and design efficient solutions on Zeta's platforms covering marketing automation, loyalty, and data. Own end-to-end solution design for assigned clients, acting as the main technical contact while producing artefacts like solution designs, data mappings, and integration specs. Consult on web and digital experiences by designing, deploying, and troubleshooting site tagging with tools like GTM and Tealium. Weigh trade-offs across performance, reliability, and security to resolve risks early, support project managers on timelines, and build or test solutions where deeper technical input is needed. Feed client needs beyond current product capability back to the Product team and collaborate with sales on pre-sales scoping.
Required Qualifications
- 4+ years turning business needs into working technical solutions, in solution architecture, consulting, integration, or SaaS delivery
- comfortable capturing requirements and designs through BRDs, SSDs, FSDs, wireframes, workflows, diagrams, and mock-ups
- comfortable across data, APIs, and web, and able to reason through integrations and trade-offs, even where a platform is new to you
- you explain things clearly to both technical and executive audiences and guide clients to good decisions without needing polished decks
- happy to get into the build, automate the repetitive, and learn new platforms quickly
- marketing cloud or CDP, marketing automation, loyalty, or CRM platforms
- JavaScript or TypeScript, HTML, CSS, XML/XSL, REST and SOAP APIs, and site tagging with tools like Google Tag Manager, Tealium, or Adobe Launch
- SQL and relational databases such as MySQL, Oracle, or SQL Server, plus data modelling, ETL/ELT, JSON, and webhooks
- familiarity with the software delivery lifecycle and how requirements, design, build, testing, and maintenance fit together
- email identity, addressability, people-based marketing, or programmatic/DSP
- scripting in Python and using AI or LLM tools to speed up delivery and QA
- a working understanding of the sales process and how solutioning supports it
- comfortable working with local and remote teams across time zones
- a relevant technical or business qualification, or certifications in cloud, data, or delivery
Desired Qualifications
- a second language is a plus
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