Solution Architect
RemoteUnited States
Job Summary
Lead consultative discovery and workflow analysis with prospects to uncover pain points and translate insights into tailored value propositions for behavioral health clients. Deliver customized product demonstrations connecting Kipu's platform to measurable outcomes while acting as the first line of defense on technical, integration, and compliance questions. Serve as the primary technical resource supporting Account Executives through the full sales cycle, including RFP responses and cross-sell opportunities within existing customer bases. Partner with Implementation and Customer Success to ensure seamless hand-offs from sale to onboarding, while capturing field insights to inform product roadmaps. Requires deep expertise in RCM, Compliance, EMR, or CRM domains with working knowledge of additional areas, plus familiarity with APIs and healthcare interoperability standards.
Required Qualifications
- 2+ years of experience in Sales Engineering, Solutions Consulting, or specialist sales support within healthcare SaaS
- Demonstrated product depth in at least one of Kipu's platform domains (RCM, Compliance/GRC, EMR, or CRM/Alumni Engagement)
- Proven ability to build working knowledge in a second domain
- Comfortable presenting live, technical, and consultative demonstrations to a range of audiences, from clinical and billing end users to technical and executive buyers
- Working understanding of APIs, system integrations, and data flows
- Business acumen sufficient to discuss revenue cycle, compliance, or clinical outcomes credibly with financial, operational, and clinical leaders
- Experience supporting deal advancement as part of a team-selling motion
- Proficiency with Microsoft Office Suite, Salesforce, and standard sales enablement tools
- Bachelor's degree or equivalent experience
- Willingness to travel up to 25%
Desired Qualifications
- Behavioral health technology experience
- Healthcare interoperability knowledge (e.g., HL7, FHIR)
- Familiarity with the Challenger Sales methodology
- Experience or familiarity with the Addiction Treatment and Behavioral Health industry
- Familiarity with AveaOffice, Kipu EMR, or other behavioral health platforms
- Experience using AI tools to drive personal productivity
- Ability to speak to the efficiency gains and measurable impact AI can create within a customer's own environment
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