SOLUTION ARCHITECT – CUSTOMER MANAGEMENT DOMAIN
HybridMontréal, Quebec, Canada
Montréal, Quebec, CanadaHybridFull TimeBANKINGLarge
Full TimeLargeBANKING
Job Summary
Design scalable, secure, and integrated solutions for customer acquisition, onboarding, engagement, and relationship management using Microsoft Dynamics 365, Power Platform, and Dataverse. Translate business requirements into long-term architectural solutions, producing blueprints, integration designs, and technology roadmaps aligned with enterprise standards. Provide leadership from ideation through production deployment, conduct spikes and proofs of concept for emerging technologies like AI, and lead vendor evaluation and cost estimation. Work with stakeholders and development teams to define technical requirements, manage risks, and ensure compliance with governance frameworks. Hybrid work model (60% onsite) required; location Montreal.
Required Qualifications
- 10+ years of experience in solution architecture and design
- 5 to 10 years of deep experience in studying, designing, and implementing solution and information architectures for large, well-integrated transactional, collaborative, and analytical systems
- Experience with Dynamics CRM upgrade projects and migration from on-premises MS Dynamics 365 to the cloud
- Bachelor's degree in Computer Science or an equivalent combination of education and experience
- Experience with systems and platforms, including web and cloud
- Azure is required
- Mastery of the Microsoft technology stack
- Architecture and design of data integration, content, and data migration
- Experience with customer data platforms (CDP)
- Experience with AI and Copilot capabilities in Dynamics 365
- Knowledge of customer experience, digital channels, personalization, and analytics platforms
- Experience with partner relationship management (PRM) solutions and ecosystems
- Experience in digital banking, digital transformation, and online channel platform implementation programs within a large financial institution
- Experience with BIAN (Banking Industry Architecture Network)
- Experience with Agile Scrum/Kanban, DevOps, and continuous integration, deployment, and delivery
- Experience with technology product assessment, selection, acquisition, and deployment processes
- Excellent bilingual communication skills in French and English, both oral and written
- Strong ability to manage several highly complex and strategically important projects
- Team spirit and demonstrated leadership abilities
- Seeks opportunities by focusing on solutions rather than problems
- Naturally curious, business-oriented, comfortable working with diverse teams, and deeply committed to collective success
- Demonstrated ability to establish and maintain strong working relationships with key client stakeholders
- Confidence in decision-making and ability to explain processes or choices when needed
- Strong analytical skills
- Hybrid work required – 60% onsite
- Other Preferred work location: Montreal
Desired Qualifications
- Microsoft CRM certifications and other Microsoft certifications, such as Power Platform Solution Architect Expert, Dynamics 365, or Azure Solutions Architect Expert
- Experience with architecture frameworks such as TOGAF, SAFe, or others, as well as architecture tools; certification
- 10+ years of deep practical CRM experience, with a focus on Microsoft Dynamics CRM / Dynamics 365 and Power Platform
- Experience with Dynamics CRM upgrade projects and migration from on-premises MS Dynamics 365 to the cloud
- Experience in the financial sector
- Experience with BIAN (Banking Industry Architecture Network)
- Experience with partner relationship management (PRM) solutions and ecosystems
- Experience in digital banking, digital transformation, and online channel platform implementation programs within a large financial institution
- Experience with AI and Copilot capabilities in Dynamics 365
- Knowledge of customer experience, digital channels, personalization, and analytics platforms
- Experience with partner relationship management (PRM) solutions and ecosystems
- Experience in digital banking, digital transformation, and online channel platform implementation programs within a large financial institution
- Experience with BIAN (Banking Industry Architecture Network)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.