Solution Architect, Applied AI
HybridMumbai, Maharashtra, India
Job Summary
Partner with account executives to translate customer requirements into technical solutions for enterprise adoption of Claude across India and the Asia-Pacific region. Serve as the primary technical advisor from discovery through deployment, guiding architecture decisions for both the Claude API and Claude for Work. Create and deliver tailored technical content ranging from engineering deep dives to executive business value conversations. Help customers develop evaluation frameworks to measure performance and identify common integration patterns to contribute back to Product and Engineering teams. Travel occasionally for workshops and relationship building while collaborating across time zones with global teams. Maintain strong knowledge of latest LLM capabilities and implementation patterns.
Required Qualifications
- 10+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager
- Experience working with enterprise customers in India or the APAC region, navigating complex buying cycles involving multiple stakeholders
- Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more
- Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders
- Experience designing scalable cloud architectures and integrating with enterprise systems
- Comfortable with Python
- Familiarity with common LLM frameworks and tools or a background in machine learning or data science
- Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
- Currently, we expect all staff to be in one of our offices at least 25% of the time
Desired Qualifications
- Travel occasionally within India and the APAC region to customer sites for workshops, technical deep dives, and relationship building
- Support customers building with both the Claude API and Claude for Work
- Create and deliver compelling technical content tailored to different audiences
- Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack
- Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases
- Identify common integration patterns and contribute insights back to our Product and Engineering teams
- Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns
- Collaborate across time zones with global teams while serving as the technical expert for the India market
- A love of teaching, mentoring, and helping others succeed
- Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders
- You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities
- Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems
- Ability to work effectively across cultures and time zones as part of a global team
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