Solution Architect
On-siteBengaluru, Karnataka, India
Job Summary
Provide pre-sales assistance for establishing Voice communications between Accenture's Global Delivery Network and client locations. Act as the primary point of contact between the Solution Support Team and Deal Team to gather Voice requirements, design specifications, and cost estimations. Answer RFP/RFI questions and clarify voice query services based on client requirements. Interpret unique client needs to produce data and voice connectivity solutions, identifying all one-time and recurring costs associated with each design option. Identify potential risks and notate assumptions for design and pricing options, then provide associated diagrams, documents, and cost estimates. Offer Subject Matter Expert support for deal team discussions focused on voice solution options in Accenture GDN locations and tailor-made solutions based on client requirements.
Required Qualifications
- Experience with Amazon Connect
- Experience with Genesys Cloud
- Experience with NICE CX1 Cloud
- Cloud certification
- Understanding of Voice solutions
- Ability to interpret unique client requirements for data and voice connectivity solutions
- Ability to identify one-time and recurring costs associated with design options
- Ability to identify potential risks and notate assumptions for design and pricing options
- Ability to provide diagrams, documents, and cost estimates for design options
- Ability to collect and interpret information for initial requirements design and pricing phases
- Ability to provide clarifications and responses for voice queries/services based on client RFP questions
- Ability to provide Subject Matter Expert support for deal team with client discussions focused on voice solution options in Accenture GDN locations
Desired Qualifications
- Advanced proficiency in Genesys Voice Platform
- Intermediate proficiency in cloud computing concepts
- Intermediate proficiency in customer experience design
- Beginner proficiency in data analytics
- Intermediate proficiency in process improvement methodologies
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