Solution Adoption Project Manager
On-siteLouisville, Kentucky, United States
Job Summary
Execute initial software configurations and system setups based on client requirements, perform data import and migration activities, and conduct basic testing to ensure functionality and data integrity. Provide first-level technical support during the implementation period, troubleshoot minor issues, and escalate complex problems. Assist in creating and maintaining implementation documentation and knowledge base articles while collaborating with senior specialists to ensure successful project delivery. Participate in client calls to gather requirements and provide updates on progress. Continuously learn Waystar's product features and implementation best practices. This post-sale technical role supports the healthcare payments platform used by over 1 million providers and 5,000 payers to streamline revenue cycles.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience
- Strong analytical and problem-solving skills with attention to detail
- Basic understanding of software implementation methodologies
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
- Proficiency in using business software applications (e.g., Microsoft Office Suite)
- Ability to work independently and as part of a team in a fast-paced environment
Desired Qualifications
- Prior experience in a customer-facing role or technical support is a plus
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