Solution Adoption Partner
On-siteDubuque, Iowa, United States
Job Summary
Lead and manage strategic customer projects to ensure effective adoption of solution offerings, collaborating with clients to define onboarding plans that drive early value realization. Execute pre-sale pilot projects, provide solution demonstrations, and lead calls while coordinating tasks, establishing timelines, and maintaining project plans. Hold internal and external resources accountable for task completion and adherence to established schedules, utilizing industry best practices to monitor progress and adjust strategies as needed. Provide consistent project updates to stakeholders regarding strategy, adjustments, and overall progress. Manage multiple implementation projects simultaneously, requiring flexible hours for early morning and late evening calls and remote meetings, with travel as necessary.
Required Qualifications
- Bachelor's degree or equivalent
- Ability to manage multiple implementation projects simultaneously
- Proven ability to influence others and lead customer engagements
- Desire to lead and enforce project tasks
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Strong communication skills including the ability to work with all levels of an organization
- Proven ability to solve problems
- Strong familiarity with software tools, methodologies, and best practices in Customer Success and in Project Management
- Experience seeing projects through the full life cycle
- Strong interpersonal skills and extremely resourceful
- Proven ability to complete projects according to outlined scope, budget, and timeline
- Ability to manage multiple customers' projects simultaneously
- Flexible Hours –expect calls and remote meetings early mornings and/or late evenings
- Remaining in a stationary position, often standing or sitting for prolonged periods
- Communicating with others to exchange information
- Repeating motions that may include the wrists, hands and/or fingers
- Average hearing and visual acuity
- Able to use a phone and computer
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