Solution Account Manager
HybridWarsaw, Mazovia, Poland or Poland, Maine, United States
Warsaw, Mazovia, Poland or Poland, Maine, United StatesHybridFull TimeSenior Level
Full TimeSenior Level
Job Summary
Drive renewals, identify growth opportunities, and ensure customer retention for a portfolio of Digital Experience accounts. Manage complex enterprise renewal cycles while working with clients and partners to maximize solution value and adoption. Address customer issues as needed to maintain high satisfaction levels and protect ARR targets. Requires proven SaaS experience in renewals or retention-focused roles with strong English and German communication skills. Hybrid work model in Warsaw.
Required Qualifications
- German&English
- Strong communication and presentation skills in English and German
- Proven experience in SaaS
- ~3 years of experience in SaaS sales
- strong exposure to renewals
- subscription models
- account management
- Track record of delivering against retention, churn, and ARR targets
- Experience managing complex enterprise renewal cycles
- Ability to navigate cross-functional environments
- Data-driven approach
- strong forecasting discipline
- operational rigor
- Excellent communication skills in English and German
Desired Qualifications
- ideally in renewals or retention-focused roles
- passion
- reliability
- Appetite for continued learning
- Willingness to discuss and to solve (difficult) customer situations
- Result oriented work
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