Solicitor / CILEx Lawyer / Experienced Paralegal - Client Secondments
RemoteUnited Kingdom or Жана-Аул, Respublika Altay, Russian Federation
Job Summary
Retain and grow revenue for clients by pursuing growth opportunities and coordinating added value activities such as training and secondments. Manage client contact, CRM spend, and cash collection while providing input on billing budgets, rates, and profitability. Coordinate internal communications, including contact reports and CRM usage, and manage the impact of quality, KPIs, SLAs, audits, complaints, and conflicts. Support and promote innovation to clients while interpreting and presenting key data analytics metrics. Balance a strong client service ethic with internal business and operational considerations, demonstrating commitment to operational excellence and continuous improvement.
Required Qualifications
- excellent networking and CRM skills
- evidence of strong team working and experience
- ability to balance a strong client service ethic with internal business and operational considerations
- able to demonstrate the ability to work collaboratively with colleagues
- demonstrable commitment to continuous improvement in operational excellence, combined with the ability to balance commercial imperatives with quality control
- ability to interpret, analyse and present key data analytics metrics to clients
- alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)
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