Solar Service Department Supervisor
$75,011–$112,516 year
On-sitePennsauken, New Jersey, United States
Job Summary
Lead residential field service operations for Solar Energy World, managing Service Technicians, Removal & Reinstallation crews, and other field resources to ensure timely, safe, and high-quality execution of diagnostics, repairs, warranty work, and commissioning. Optimize technician schedules, geographic routing, and workload balancing to maximize productivity while minimizing overtime, and provide daily coaching, ride-alongs, and technical support for complex issues involving solar PV, battery storage, and electrical troubleshooting. Champion a safety-first culture through OSHA compliance audits and incident investigations, while driving continuous improvement in first-time fix rates and customer satisfaction through root cause analysis and workflow standardization. Based in Pennsauken, NJ, this role requires 5+ years of solar and electrical expertise and reports to the Service Center Case Management team.
Required Qualifications
- 5+ years of leadership experience in residential solar, electrical, roofing, construction, or field service operations
- Proven experience leading multiple field technicians or service crews
- Strong understanding of residential solar PV systems, battery storage, electrical troubleshooting, and service operations
- Experience managing scheduling, technician productivity, and field operations
- Strong leadership, coaching, and performance management skills
- Excellent organizational and problem-solving abilities
- Ability to make sound operational decisions in a fast-paced environment
- Experience using CRM, field service management, and scheduling software
- Valid driver's license with acceptable driving record
- Bachelor's Degree
Desired Qualifications
- NABCEP certification
- OSHA 30 certification
- Experience with Enphase, SolarEdge, Tesla, FranklinWH, and Generac systems
- Experience managing warranty and removal & reinstallation operations
- Experience in residential service operations supporting multiple states or markets
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