Software Training Lead
HybridBracknell, England, United Kingdom
Job Summary
Design and deliver face-to-face and virtual training programmes across TrustFlight's product suite, including eLearning content and self-service learning materials. Manage the training content roadmap, prioritising updates based on product releases, customer feedback, and support trends to ensure adoption and satisfaction. Coordinate with Implementation, Customer Success, and Product teams to identify adoption gaps and provide targeted enablement for UK, European, and international customers. Establish and track training effectiveness metrics using data and customer feedback to continuously improve content quality and delivery approach. Apply AI tools to accelerate content creation, automate updates, and analyse feedback for prioritising improvements. Complete onboarding and independently deliver first customer training within 60 days, while dedicating monthly time to experimenting with AI tools for training efficiency.
Required Qualifications
- 3+ years' experience in a training, enablement, or customer education role within a SaaS or technology company
- Proven track record designing and delivering customer training programmes for technology products
- Experience creating eLearning content, training guides, and help documentation
- Experience in the aviation, aerospace, or other regulated industries
- Comfortable working with technology platforms and learning new software products quickly
- Strong written and verbal communication skills
Desired Qualifications
- Familiarity with the aviation industry, including airline or MRO operations, maintenance processes, or regulatory frameworks
- Experience with eLearning authoring tools (e.g. Articulate, Camtasia, Loom)
- Experience measuring training effectiveness using data analytics and learner feedback
- Background in instructional design or adult learning methodologies
- Experience working with international customers and delivering training across multiple time zones
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