Software Technical Account Manager - Boise
$31,200–$31,200 year
On-siteBoise, Idaho, United States
Job Summary
Serve as the primary technical point of contact for assigned agencies, diagnosing and resolving complex technical issues across Axon's software and integrated solutions. Lead troubleshooting efforts and coordinate root-cause analysis with Product, Engineering, and Support teams to manage escalations and ensure timely resolution. Partner with deployment teams to design, configure, and implement Axon solutions, supporting onboarding and transition to steady-state operations while helping customers adopt new capabilities and optimize workflows. Build trusted relationships with technical and operational stakeholders to conduct regular reviews focused on technical health and operational success. Utilize Power BI, SQL, and reporting platforms to monitor customer health indicators and adoption metrics, assisting with data integrations and identifying opportunities for improvement. Deliver advanced product training and maintain customer-facing documentation to support operational readiness. Work onsite with customers as needed to support deployments, training, and critical incidents, while capturing feedback to enhance future product deployments.
Required Qualifications
- Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years)
- Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments
- Strong troubleshooting and root-cause analysis skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience working across multiple teams to solve customer challenges and deliver successful outcomes
- Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments
- Strong organizational skills with the ability to manage competing priorities and customer needs
- Interest in helping customers adopt new technologies and improve operational effectiveness
- Ability to work independently while collaborating closely with cross-functional teams
- Commitment to delivering exceptional customer experiences
- Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately
- Location: On Site with travel
Desired Qualifications
- Experience supporting public safety, law enforcement, government, or mission-critical operational environments
- Familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies
- Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms
- Familiarity with AI-powered products, workflow automation, or operational technology solutions
- Relevant technical certifications (Microsoft, Cisco, ITIL, cloud certifications, etc.)
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