Software Support Technician I

Serve as the primary point of contact for inbound Service Desk calls regarding Solarity software, handling ticket routing, password resets, and automated alerts. Execute planned and unplanned support for in-house developed software, including deploying upgrades, maintaining schedules, and applying hotfixes to customer environments. Provide remote support to create detailed work logs and process documentation in Jira Service Management while managing bug fixes and enhancements. Ensure high performance and security standards through proper handling of PHI and network security protocols. On-call availability is required.