Software Support Technician
Remote · Gillingham Medway, England, United Kingdom
Gillingham Medway, England, United KingdomRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Provide customer support for Henry Schein software via phone and chat, using non-technical language to guide users through product features, share self-service resources, troubleshoot issues, maintain high-quality notes for smooth handovers, collaborate with colleagues across Support and other teams, escalate when needed to 2nd line while adhering to SLAs. Emphasizes empathy, clear communication, and helping customers understand the software to work more effectively.
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