Software Support Specialist
$40,000–$50,000 year
HybridFindlay, Ohio, United States
Findlay, Ohio, United StatesHybridFull Time$40,000–$50,000 yearServicesMedium
Full TimeMediumServices
Job Summary
Answer all software questions and ensure complete resolution of issues for customers using Vision's CAMA software. Serve as the voice of the customer by advocating internally to drive the product roadmap based on support feedback. Partner with newly implemented or upgraded customers to ensure smooth transitions and align with internal teams on company strategy to help Vision meet its goals. Focus on team processes to increase efficiency in day-to-day activities while managing heavy caseloads. This role is hybrid, with a salary range of $40k-$50k.
Required Qualifications
- High-volume technical support experience
- Ability to manage heavy caseloads efficiently
- Strong troubleshooting and analytical skills
- Ability to quickly learn complex systems
- Excellent communication skills
- Ability to write clear case notes
- Ability to write customer updates
- Ownership mindset
- Proactive attitude
- Accountability
- Focus on improving processes
- Adaptability
- Comfort working in a fast-paced environment
- Comfort working in a constantly changing environment
- Experience supporting government systems
- Experience supporting real estate systems
- Experience supporting other regulated or complex systems
- Knowledge of SQL
- Knowledge of Salesforce
- Knowledge of JIRA
- Knowledge of Microsoft Office Suite
Desired Qualifications
- Knowledge of Vision's proprietary CAMA software
- Knowledge of the appraisal process
- Understanding of differences in nuance from municipality to municipality
- Experience with the consistent exercise of discretion and judgment for support transactions
- Experience with the Specialist's workload of support cases
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