Software Support Specialist

Advanced technical support for Tyler Technologies’ public safety software; serves as a primary liaison between clients, product development, implementation, and internal support teams. Responsible for inbound support across phone, chat, web, and email, troubleshooting complex software, hardware, database, and infrastructure issues, owning incidents through to resolution, providing high-level diagnostics, replicating issues for diagnosis and testing, analyzing data reports and system functionality, using client management systems to track and document issues, coordinating with product development and implementation teams, training end-users remotely, updating documentation, reviewing release notes, and participating in Early Adopter/User Group activities and transitional services for new clients. Requires strong analytical and troubleshooting skills, clear communication, and a commitment to continuous learning; collaboration with cross-functional teams and adherence to company policies. Bachelor's degree and proficiency with Microsoft technologies, databases/SQL, and web technologies are preferred; comfort with adapting to new technologies and a focus on delivering exceptional client experiences.