Software Support Specialist I
HybridRichardson, Texas, United States
Job Summary
Respond to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement. Consult directly with customers via phone, chat, and email, then document interactions thoroughly, clearly, and concisely in the CRM system. Create knowledge base articles for the customer support site to alert customers to best practices and provide instructions on software functionality. Analyze, troubleshoot, run scripts, and solve customer requests related to assigned CGM software products while passing applicable exams. Requires availability between 7AM and 7PM CST Monday through Friday, minimum one year customer service experience, and knowledge of Electronic Healthcare Records (EHR) systems.
Required Qualifications
- Must be available between the hours of 7AM – 7PM CST Monday through Friday
- Minimum of 1 year customer service experience
- Knowledge of Electronic Healthcare Records (EHR) systems
- medical terminology/medical office workflow
- medical billing or insurance
- experience providing technical hands-on support
- Ability to manage multiple tasks and thrive in a high call volume, fast paced environment
- Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems
- Ability to independently perform research using resources such as the internet and procedure manuals
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