Software Support Specialist - Accounting
Hybrid · Cincinnati, Ohio, United States
Cincinnati, Ohio, United StatesHybridFull TimeMid LevelHigh School Or EquivalentMedium
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Medium
Job Summary
Assist customers with accounting questions and issues relating to Rent Manager; conduct remote sessions to resolve software issues; provide guidance and best practices to users of Rent Manager; deliver superior customer service over phone and email; document and track issues in the ticketing system; collaborate with internal departments to improve processes and customer satisfaction.
Required Qualifications
- High School diploma required; associate degree in Accounting, Finance, or related field preferred
- Minimum 2 years of experience in help desk, customer support, or customer service roles
- Foundational understanding of Generally Accepted Accounting Principles (GAAP), bookkeeping, and financial statements
- Experience using financial software such as QuickBooks, ERP, SAP, Sage, NetSuite, or Quicken
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Hands-on experience with one or more of the following: payroll, reconciliations, general ledger accounts, tax returns, fixed assets, financial data, or profit and loss statements
- Excellent attendance and personal accountability
- Self-starter with the ability to stay motivated independently
- Strong attention to detail and accuracy in work
Additional Requirements
- Authorized to work for any employer in the U.S. (no sponsorship)
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