Software Support Representatives
On-siteStrongsville, Ohio, United States
Job Summary
Respond to client inquiries addressing software use, implementation, and technical issues by spending 3-4 hours daily on the phone resolving problems. Track client issues using CRM software and document details accurately while collaborating with internal departments to report and address technical concerns. Maintain expertise in software, new modules, and relevant industry factors by adhering to all department and company standard operating procedures. Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties. Perform other duties as assigned.
Required Qualifications
- Proven ability to provide top-level support to customers and associates
- Excellent communication and critical thinking skills
- Superior organizational skills and the ability to work effectively as a team member
- Ability to independently address complex situations while following established protocols
- Working knowledge of Microsoft Word and Excel
- Detailed and accurate record-keeping skills
- Basic math skills
- College Degree in related field
- Accounting or Payroll knowledge
Desired Qualifications
- Accounting skills are a plus
- Salesforce or other CRM software knowledge is a plus
- College Degree in related field a plus but not necessary
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