Software Support Engineer
$69,550–$125,725 year
On-siteHuntsville, Alabama, United States
Job Summary
Lead and facilitate root cause analysis investigations for complex technical issues, product failures, process deviations, and quality incidents. Collect and analyze relevant data from various sources, including product data, test results, customer feedback, and system logs to conduct detailed failure analysis investigations. Collaborate with cross-functional teams, including SW product management, developers, system architects, and test engineers, to gather information and develop comprehensive solutions. Document findings and present conclusions and recommended corrective and preventive actions to stakeholders and management. Develop and implement effective solutions to prevent product defect or process issues from recurring. Identify systemic issues and opportunities for improvement across processes and SW products based on recurring root causes. This role supports Leidos Defense Sensor's BMD Simulations and Analysis Portfolio, utilizing structured methodologies like 5 Whys and Fishbone analysis to resolve anomalies in software products and processes.
Required Qualifications
- Bachelor's degree with 5 years of prior relevant experience or Masters with 3 years of prior relevant experience
- Proven experience and in-depth knowledge of C++, java or Python
- Basic skills with version control tools such as Git
- Analytical and problem-solving skills with the ability to interpret complex data, diagnose configuration errors, and identify causal relationships
- Excellent hardware and/or software diagnostic skills with ability to read and analyze system logs, trace file or error messages to find root causes
- Good verbal and written communication skills
- Active secret clearance
- Full time onsite support
- Candidate must be a resident of the North Alabama area
Desired Qualifications
- Agile Scrum Experience
- Experience with Java and user interfaces
- Experience with Jira - issue tracking and agile project management, or similar tool
- Multi-core and multi-threaded programming
- Familiarity with MDA Sensors and/or missile defense systems
- Familiarity with modeling and simulation tools
- Understanding of systems engineering concepts (not required to be a systems engineer)
- Knowledge of Scaled Agile Framework (SAFe)
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