Software Integration & Support Engineer
$31,200–$31,200 year
RemoteEgypt
Job Summary
Deliver support services in accordance with Service Level and Performance Level Agreements while troubleshooting software functionality, user access, and system configuration issues. Install, configure, and integrate software solutions with client systems and third-party platforms, collaborating with development teams to design, test, and validate new integrations. Document root causes and solutions in ticketing systems, educate clients on product features, and share customer feedback to guide future enhancements. Serve as the technical liaison between clients, internal teams, and external vendors, supporting pre-sales discussions and managing software configurations across integrated environments. Identify opportunities to streamline support processes and improve customer satisfaction.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
- 3 to 5 years of experience in technical support, software integration, or service management
- Experience in enterprise software environments
- Strong hands-on experience with Oracle Database, including SQL and PL/SQL
- Experience with CI/CD pipelines
- Familiarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure
- Understanding of microservices architecture
- Experience with software testing tools, including unit and system-level testing
- Solid knowledge of software design, development, debugging, and deployment methodologies
- Experience with Apache Subversion (SVN) and other version control systems
- Strong analytical and problem-solving capabilities
- Excellent client-facing, communication, and relationship management skills
- Ability to manage expectations and resolve conflicts effectively
- High attention to detail and ability to perform under pressure
- Fast learner with a proactive and flexible mindset
- Willingness to work outside regular business hours when necessary to resolve critical issues
- Willingness to travel internationally on occasion
- Strong written and spoken English communication skills
- Proven ability to improve support processes and enhance client satisfaction
Desired Qualifications
- Master's degree
- Experience in financial or wealth management systems
- Knowledge of wealth management and financial services processes
- Experience with enterprise product suites and business-oriented software solutions
- Strong customer-first mindset with a commitment to delivering exceptional service
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