Software Helpdesk Support Analyst
$24,000–$24,000 year
On-siteIpswich, England, United Kingdom
Job Summary
Act as the first point of contact for customer support requests via telephone, email, and remote support. Diagnose, troubleshoot, and resolve software-related issues or escalate them where appropriate while delivering excellent customer service. Accurately record all incidents, requests, and resolutions within the helpdesk system. Work closely with colleagues to investigate complex technical issues and assist with software deployments, upgrades, and customer implementation projects. Participate in internal training sessions to develop technical knowledge and follow company procedures to maintain high standards of professionalism. This office-based role in Martlesham Heath offers full training and mentoring for those starting their career in technology, with a competitive starting salary of £24,000 per annum.
Required Qualifications
- Applicants must have the right to work in the United Kingdom
- A genuine interest in technology and software
- Excellent communication and customer service skills
- A willingness to learn and develop new skills
- Strong attention to detail
- Good organisational skills
- The ability to work well both independently and as part of a team
- Confidence using computers and learning new systems
Desired Qualifications
- Previous experience in customer service, retail, hospitality or administration
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.