Software Engineering Manager - Build Agent
$166,500–$291,400 year
HybridSanta Clara, California, United States
Job Summary
Own the evaluation strategy and roadmap for ServiceNow's Build Agent, designing prompt sets, scoring methodologies, and telemetry instrumentation to drive correctness and reduce inference costs. Coordinate across multiple teams to arbitrate quality standards and convert eval findings into committed fixes, while leading model benchmarking to make data-backed recommendations on foundation model support. Manage a team of eight engineers, handling staffing, mentoring, and performance management to scale the initiative beyond its current bottleneck. Solve ambiguous cross-cutting problems where eval signal, model capability, and platform architecture intersect, representing results to executive stakeholders.
Required Qualifications
- Direct experience building or leading evaluation systems for LLM-based products — scoring methodology, benchmark design, and failure analysis, not just prompt engineering
- Experience driving cross-team accountability without direct authority — getting other teams to own and fix issues surfaced by your data
- A working understanding of coding agent architecture: tool use, agentic loops, context management, and the tradeoffs between generic and domain-specific scaffolding
- 6+ years of experience with technologies relevant to ServiceNow, including advanced coding skills and fluency in one or more of Java, C++, Ruby, Shell, or JavaScript
- Experience critically evaluating foundation models — distinguishing real capability differences from tuning or scaffold artifacts
- Ability to execute against ambiguous priorities, weighing context, risk, and desired outcomes — particularly where eval data is incomplete or contested
- People management experience
- experience managing at scale (8+ engineers) or managing managers
Desired Qualifications
- People management experience is required; experience managing at scale (8+ engineers) or managing managers is a plus
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