Software Engineer - Support Team
On-siteKraków, Lesser Poland, Poland
Kraków, Lesser Poland, PolandOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Provide hands-on technical support for automation platforms including UiPath, Oracle APEX, and Microsoft Power Automate, managing and resolving inquiries via ticketing systems. Triage issues using internal case tracking tools to ensure timely delivery against defined Service Level Agreements. Collaborate with clients to gather information, resolve issues, or escalate as needed. Requires solid SQL experience, preferably Oracle PL/SQL, and proficiency in English (minimum B2 level). This afternoon shift role (12:00–20:00 CET) is part of a collaborative team focused on business process automation.
Required Qualifications
- Open to work in an afternoon shift model (12:00–20:00 CET) as part of our support structure.
- Solid experience with SQL (preferably Oracle PL/SQL).
- Ability to write queries and navigate relational database structures.
- Analytical mindset and strong problem-solving abilities.
- Self-organized and capable of working under pressure.
- Prior experience in IT support roles.
- Proficiency in English (minimum B2 level).
- Strong communication and time management skills.
Desired Qualifications
- Curiosity and interest in low-code platforms, RPA tools, and workflow automation.
- Experience with SSRS and SSIS, understanding of ITIL processes.
- Familiarity with Jira Service Desk or similar ticketing systems.
- Knowledge of Python, UiPath, Oracle, Microsoft technologies
- Knowledge of frontend technologies (HTML, CSS, JavaScript)
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