Software Engineer ServiceNow
On-siteKista, Stockholm, Sweden
Job Summary
Operate and maintain the on-prem ServiceNow platform, managing infrastructure, applications, Kafka, integrations, and adjacent areas to ensure high availability, reliability, and security. Execute full life-cycle management for hardware, databases, and applications while overseeing software upgrades, patches, and new additions. Handle critical incidents during non-business hours via on-call availability and drive continuous automation and standardization to minimize dependency on individuals. Collaborate with stakeholders to improve service quality, stability, and performance while ensuring support services deliver with minimal disruption.
Required Qualifications
- 3–6 years of experience with ServiceNow implementation and operations, especially ITSM, FSM, CSM, CMDB, CSDM, and third‐party integrations
- Strong understanding of operations management principles and best practices for on-prem ServiceNow deployments including patching, upgrades and cloning of environments
- Experience from SecOps and Integrated Risk Management modules
- Knowledge from working with end-to-end processes in an IT environment covering multiple dependencies and stakeholders, preferably from larger IT-organizations
- Proved ability to understand complex requirements and turn them into workable items
- Experience from working with Jira, Confluence, MS Office, Kafka
- Fluent in English
- University degree in IT or a related field
- Relevant certifications in ServiceNow and operations management connected to areas above
- on-call availability for critical incidents during non-business hours
Desired Qualifications
- Its meritorious if you have worked with databases for ServiceNow
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