SynechronPosted 3 days ago

Application Support Engineer – Windows, PowerShell & SQL Server

SynechronPosted 3 days ago

On-sitePune, Maharashtra, India

Pune, Maharashtra, IndiaOn-siteFull TimeEnterprise

Full TimeEnterprise

Job Summary

Monitor enterprise and business-critical applications, servers, and databases to ensure stability and availability. Investigate and resolve complex incidents using PowerShell, Event Viewer, IIS logs, and SQL queries to identify root causes. Develop and maintain automation scripts for monitoring, deployment, testing, and operational efficiency. Support application releases, upgrades, patching, and environment changes while participating in incident, problem, and change management processes. Collaborate with cross-functional teams to document known errors, prepare RCA reports, and implement corrective actions. Maintain accurate operational runbooks and identify opportunities to replace manual processes with reliable engineering solutions.

Required Qualifications

8+ years of application or production support experience
Strong PowerShell scripting and automation experience
Windows Server 2016, 2019, and/or 2022
IIS administration
Windows Services, Active Directory, Task Scheduler, and Event Viewer
Application, middleware, and server troubleshooting
SQL Server and practical SQL query debugging
Monitoring, deployment, patching, and release support
Incident, problem, and change management experience
Experience supporting applications within agreed service levels
Bachelor's or master's degree in computer science, information technology, data engineering, data science, or a related discipline, or equivalent practical experience
ITIL, Microsoft, Windows, PowerShell, database, or cloud certifications
Completion of applicable Synechron training in security, compliance, service management, and operational procedures
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes
Monitoring, logging, alert management, and operational documentation
Experience working with delivery pipelines
Windows command-line tools
SQL for querying and troubleshooting
Understanding of database connectivity, transactions, permissions, and data validation
Ability to identify whether an issue originates in the application, database, or infrastructure
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
8–10 years in application support, production support, systems support, or a related role
Strong experience supporting complex application landscapes with multiple technical dependencies
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Experience supporting applications within agreed service levels
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements
Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes
Monitoring, logging, alert management, and operational documentation
Experience working with delivery pipelines
Windows command-line tools
SQL for querying and troubleshooting
Understanding of database connectivity, transactions, permissions, and data validation
Ability to identify whether an issue originates in the application, database, or infrastructure
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements
Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes
Monitoring, logging, alert management, and operational documentation
Experience working with delivery pipelines
Windows command-line tools
SQL for querying and troubleshooting
Understanding of database connectivity, transactions, permissions, and data validation
Ability to identify whether an issue originates in the application, database, or infrastructure
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements
Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes
Monitoring, logging, alert management, and operational documentation
Experience working with delivery pipelines
Windows command-line tools
SQL for querying and troubleshooting
Understanding of database connectivity, transactions, permissions, and data validation
Ability to identify whether an issue originates in the application, database, or infrastructure
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements
Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes
Monitoring, logging, alert management, and operational documentation
Experience working with delivery pipelines
Windows command-line tools
SQL for querying and troubleshooting
Understanding of database connectivity, transactions, permissions, and data validation
Ability to identify whether an issue originates in the application, database, or infrastructure
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements
Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes
Monitoring, logging, alert management, and operational documentation
Experience working with delivery pipelines
Windows command-line tools
SQL for querying and troubleshooting
Understanding of database connectivity, transactions, permissions, and data validation
Ability to identify whether an issue originates in the application, database, or infrastructure
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements
Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes
Monitoring, logging, alert management, and operational documentation
Experience working with delivery pipelines
Windows command-line tools
SQL for querying and troubleshooting
Understanding of database connectivity, transactions, permissions, and data validation
Ability to identify whether an issue originates in the application, database, or infrastructure
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements
Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes
Monitoring, logging, alert management, and operational documentation
Experience working with delivery pipelines
Windows command-line tools
SQL for querying and troubleshooting
Understanding of database connectivity, transactions, permissions, and data validation
Ability to identify whether an issue originates in the application, database, or infrastructure
Experience supporting complex application landscapes with multiple technical dependencies
Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation
Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region
Experience working with distributed, cross-functional teams
Financial services, regulated industries, or high-availability environments
Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements
Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected
Structured troubleshooting and evidence-based problem solving
Ability to analyze complex systems and identify root causes
Clear communication with technical teams and business stakeholders
Effective collaboration during incidents, releases, and improvement initiatives
Ability to work independently while maintaining appropriate escalation and documentation
Adaptability when learning unfamiliar applications, processes, and technology landscapes
Practical innovation through automation, testing, and process improvement
Effective management of incidents, priorities, deadlines, and operational risks
Commitment to service quality, security, reliability, and sustainable use of technology resources
Windows access controls and Active Directory
Secure handling of credentials and configuration data
Least-privilege access and separation of duties
Awareness of patching, vulnerability management, audit logging, and secure scripting
Understanding of Windows-based application hosting environments
Incident, problem, and change management
ITIL-aligned production support practices
Version control and release processes

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