Software Developer Servicenow
On-siteNoida, Uttar Pradesh, India
Job Summary
Develop on the ServiceNow platform by creating and customizing core applications for Incident, Problem, Change, Service Catalog, and Portal modules. Perform all aspects of platform administration including configuration, monitoring, tuning, and security while building CMDB data models using Discovery. Troubleshoot production and test issues, conduct root cause analysis, and lead resolution efforts. Design and implement process workflows, execute unit tests and UAT, and integrate ServiceNow with external tools via REST APIs. Collaborate with developers, operations staff, and clients to translate requirements into technical designs and fix defects. Manage Agile-based delivery models and assist with regular ITSM releases.
Required Qualifications
- Minimum 1.5 years experience in ServiceNow (Must)
- Overall 5+ years of IT experience in development project
- Strong in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Service Portal, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities, SQL, Database (Must)
- ServiceNow Administration certification (Must)
- Strong customer handling and communication skills (must)
- Ability to collect requirements, translate requirements into Technical design (detailed design)
- Development of requirement in ServiceNow
- Fix any defects
- Support UAT
- Experience in handling Agile based delivery model
- Able to deliver high quality deliverables
- Skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, Content management and Portal
- Willingness to follow software best practices to design and implement well documented, maintainable code
- Perform all aspects of platform administration including configuration, monitoring, management, tuning, and security of all ServiceNow instances
- Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts
- Identify automation opportunities and make recommendation for improvements to ITSM
- Manager or lead a team as per business requirement
- Analyse, diagnose, and resolve software bugs utilizing approved procedures
- Collaborate with other software developers, operations staff, supervisors, and clients
- Build CMDB data model and populate CMDB using the Service Now Discovery tool
- Assist with regular ITSM ServiceNow releases which may include system/integration
- Create and successfully execute unit tests, UAT, and validation
- Design and implement process workflows, procedures, and technical standards
Desired Qualifications
- ITIL Foundation certification (Preferred)
- Experience in Performance Analytics (Preferred)
- ServiceNow Implementation Certification (preferred)
- Ability to learn new technology and adopt changing business requirements
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