Software Developer I (Technical Support Specialist I)
On-siteHyderabad, Telangana, India
Job Summary
Act as the primary technical point of contact for client stakeholders to gather requirements and provide updates on technical resolutions. Develop and maintain scripts using Python or Java and SQL queries to automate data extraction, transformation, and loading (ETL) processes. Lead the end-to-end process for technical issues, from initial debugging and reproducibility testing to escalating critical bugs based on established impact thresholds. Manage the rollout of tool updates and new features, ensuring seamless integration and minimal disruption to operations. Respond to high-tier technical support tickets, performing deep-dive analysis to resolve complex issues in a timely and clear manner. This role requires 3-5 years of experience in technical support, DevOps, or mid-level development, with strong SQL and API skills. The position is 100% on-site in Hyderabad, India, with flexibility for weekend shifts and public holidays.
Required Qualifications
- 3-5 years in a technical support, DevOps, or mid-level development role
- SQL (data extraction and analysis)
- Strong experience interacting with web services via HTTP verbs (GET, POST, etc.), managing secure API authentication, and handling JSON data structures
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
- Strong analytical and troubleshooting skills, with a methodical approach to root cause analysis
- 100% on-site
- Hyderabad, India
- Availability for weekend shifts (typically 1–2 days per month)
- Availability for all major public holidays
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.