Software Developer
$18,000–$18,000 year
RemoteMassachusetts, United States
Job Summary
Develop and maintain ServiceNow applications, workflows, forms, and integrations with a focus on HRSD features like Case Management and Employee Center. Collaborate with HRIS developers, analysts, and stakeholders to translate business requirements into technical solutions and participate in solution design reviews. Optimize HR processes by identifying automation opportunities and providing technical input on ServiceNow capabilities and roadmap planning. Deliver Tier 2 support for user-reported issues, maintain technical documentation, and conduct peer reviews and testing to ensure solution quality. Work closely with HR functional teams and IT ESM to align platform usage with enterprise standards while helping build internal capability through knowledge sharing.
Required Qualifications
- Must be able to obtain an Active Secret Clearance to be considered
- Must be US Citizen
- Must live within 100 miles from Lexington, MA
- Must be flexible to come onsite if needed
- 5 years - Automation within the development processes
- 5 years - Software Development Lifecycle (architecture, design, implementation, documentation, & testing)
- 5 years - Program/Project Management OR Analysis
- 5 years - Building relationships with key stakeholders
- 5 years - Process improvement experience
- 5 years - Translates Business Requirements into Technical Specifications
- 5 years - Strong Verbal and Written Communication
- 5 years - Experience with ServiceNow architecture and common development components
- 5 years - ServiceNow Development
- 5 years - ServiceNow Platform support and troubleshooting of user-reported issues
- Bachelor's degree in Computer Science, Information Systems, or related field — or equivalent experience
- 5+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
- Ability to translate business requirements into technical solutions
- Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
- Ability to work effectively within established technical architecture, development standards, and governance practices
- Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management
- Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment
Desired Qualifications
- ITIL Foundations and/or Certification
- ServiceNow certification
- ServiceNow HRSD experience
- Experience with ServiceNow HRSD or related employee service delivery use cases
- Familiarity with HR processes and sensitivity to handling confidential employee data
- ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
- ITIL Foundation certification
- Experience working in a regulated or secure environment (e.g., government, healthcare)
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