Software Consultant
On-siteJakarta, Jakarta, Indonesia
Job Summary
Design and implement scalable technical solutions by engaging with customers to translate business requirements into solution architectures and integration flows. Lead end-to-end implementation lifecycles, including configuration, deployment, and go-live for Company Solutions, while diagnosing complex application and infrastructure issues. Collaborate with customer IT teams, pre-sales, and internal Product and Engineering groups to drive requirement workshops, UAT support, and post-go-live stabilization. Optimize system performance and scalability using SQL analysis and cloud orchestration tools. Work within a client-facing, solution-oriented environment supporting telecom and contact center ecosystems.
Required Qualifications
- 4+ years of experience in telecom / contact center / enterprise application implementation
- Strong hands-on experience in Java (Core Java, Servlets, JSP) or .NET (C#, VB.NET)
- Strong hands-on experience in Web services (REST/SOAP), APIs, and integrations
- Strong hands-on experience in Docker containerization
- Strong hands-on experience in Kubernetes (K8s) orchestration
- Strong hands-on experience in Terraform for Infrastructure as Code
- Strong hands-on experience in CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions, GitLab CI/CD, etc.)
- Hands-on experience deploying applications on AWS/Azure/GCP or any cloud platforms
- Experience with Application servers: Tomcat, WebLogic, WebSphere, IIS
- Experience with Databases: Oracle / MSSQL / MySQL / PostGreSQL
- Experience with Windows/Linux environments
- Strong understanding of networking, load balancers, SSL certificates, reverse proxies, and application security
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management abilities
- Ability to work independently in customer-facing environments
- Strong documentation and presentation skills
- Ability to manage multiple customer engagements simultaneously
Desired Qualifications
- Experience in telecom/contact center ecosystems
- Exposure to Avaya platforms, IVR systems, or omnichannel solutions
- Experience with monitoring and logging tools such as Prometheus, Grafana, ELK, or Splunk
- Knowledge of microservices architecture and API gateway technologies
- Exposure to hybrid cloud and DMZ-based enterprise deployments
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