Software Application Support (6 Months Contract)
On-site · Bangkok, Bangkok, Thailand
Job Summary
Software Application Support contract role providing end-user incident troubleshooting, coordination with Development Leads and Project Managers, incident and operational reporting, deployment coordination, and maintenance tasks to ensure system stability and customer satisfaction. Responsibilities include receiving and managing support requests via multiple channels, investigating root causes, coordinating with engineering teams to resolve issues within SLA, escalating when needed, tracking MD utilization for projects, preparing incident and operational reports, updating support documentation, verifying system functionality after deployments, and ensuring compliance with security and operational procedures. Requires 1–3 years in application/support roles, proficiency with ITSM tools, strong problem-solving and communication skills, and flexibility to work as needed.
Required Qualifications
- 1–3 years of experience in Application Support or related roles
- Experience using ITSM/Issue Tracking Tools such as Jira, Odoo, RT or related systems
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint) for reporting and documentation
- Strong troubleshooting, analytical, and problem-solving skills
- Good coordination and communication with technical and non-technical stakeholders
- Ability to manage multiple tasks in a fast-paced environment
- Basic understanding of software development lifecycle, databases, APIs, or middleware is an advantage
- Willingness to work flexible hours, shifts, weekends or holidays when required
- Service-minded attitude with ownership and responsibility
- Willingness to learn new technologies
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.