SODO Community Market Volunteer Coordinator

Job Summary

Required Qualifications

• •Successful completion of a background check
• •High school diploma, GED certification and/or a combination of education and experience with a personal orientation as a life-long learner
• •Minimum of (2) + years' experience that include clerical tasks i.e., data entry, preparing documents, responding to emails, customer service, human services, food bank environment
• •(1) year experience in a volunteer program setting
• •Proven organizational skills with attention to detail
• •Familiarity with safety practices and procedures i.e., safety regulations, observation skills, proper use of tools and machinery, workplace hazards, clean workspace, wear necessary safety gear
• •General knowledge of the volunteer experience i.e., program coordination/administration, customer service, and or providing training to volunteer staff
• •Critical thinking by identifying, analyzing, and inclusively solving problems with team members in an inclusive manner
• •Ability to work effectively under pressure serving both customers at the market and managing volunteers
• •A keen understanding of our customers and the information and training our volunteers need to best serve them
• •General knowledge or the willingness to learn new systems with Microsoft Office applications; particularly Word, Excel, PPT and Outlook, Teams, and Zoom and ability to work efficiently and effectively with other organizational platforms such as ADP, SharePoint, Microsoft Dynamics NAV systems
• •Ability to understand individuals who have experienced poverty or food insecurity
• •Demonstrate interest and commitment to supporting equity and inclusion for members of historically marginalized groups including racial and ethnic minorities, LGBTQIA+ populations and people living with disabilities
• •Adopt the PACI (purpose-driven, anti-racist, connected, and interwoven) framework and practice the Six Agreements (speak truth responsibly, listen to understand, stay engaged, experience discomfort and do things differently, expect and accept non-closure, and honor confidentiality)
• •Create and maintain a positive culture of hospitality, generosity, empathy, and graciousness, and model these NWH values for other staff, volunteers, guests, donors, and vendors
• •Join Northwest Harvest in its mission to serve this population with dignity
• •Communicate both verbally and in writing with proper grammar and punctuation
• •Establish and maintain effective working relationships with staff and leadership to assure a high degree of mutual accountability
• •Ability to work with diverse populations and multitask in demanding situations and tight deadlines
• •Ability to anticipate problems and create solutions in advance
• •Attention to detail, ability to manage multiple projects, strong written and verbal communication skills, and ability to listen effectively to build collaborative, cross-functional relationships
• •Excellent communication skills, ability to speak in front of small or large groups of people
• •Efficiency in managing time and resources to meet volunteer program deadlines and objectives
• •Strong ability to plan, prioritize, and manage tasks efficiently to coordinate volunteer activities
• •Ability to work independently within written SOP's and guidelines
• •Be nimble and curious by asking questions to understand the merits of different approaches, and shift approach in response to demands of a situation
• •Have and exercise a sense of humor
• •Schedule: This position may be required to work occasional off-shift hours as necessary for special events or other duties assigned
• •Travel: Be responsive and adaptive to opportunities throughout Washington (WA). This can include but is not limited to local travel and occasional travel to Eastern and Western WA
• •Regularly required to stand for extended periods; walk; use hands to handle, grasp, or feel objects; reach with hands and arms; balance; bend; and communicate effectively through talking and hearing
• •Regularly required to lift and/or move up to 5 pounds
• •Occasionally required to lift and/or move up to 50 pounds in a team-lift environment or with lifting assistance, with or without reasonable accommodation
• •Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl
• •May be required to operate foot controls or foot-operated equipment
• •Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Desired Qualifications

• •Proficient in the use of Salesforce and/or other volunteer management software or Database systems is a plus
• •Non- Profit experience is desired but not required
• •The ability to speak additional language(s) is desired but not required