Social Worker, Behavioral Health Call Center
$75,000–$75,000 year
On-siteBlauvelt, New York, United States
EXPIREDBlauvelt, New York, United StatesOn-siteFull Time$75,000–$75,000 yearLicense Or CertificationLarge
Full TimeLicense Or CertificationLarge
Job Summary
Answer inbound calls to provide emotional support and conduct initial screenings for behavioral health challenges, including assessing suicidal ideation and substance use. De-escalate crisis situations, create safety plans, and connect callers with community resources, therapists, and support groups. Follow up to ensure continuity of care while maintaining accurate, confidential records in compliance with HIPAA regulations and ethical guidelines. Requires a Master's degree in Social Work and NYS licensure, plus two years of crisis intervention experience. On-site work in New York City.
Required Qualifications
- Master's Degree in Social Work
- NYS LMSW, LCSW or LMHC
- 2 years of experience in behavioral health, crisis intervention, or social work settings
- In-depth knowledge of NYS and/or Rockland County's diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups
- Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software
- Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds
- Strong active listening, communication, and problem-solving skills
- Adherence to HIPAA regulations and ethical guidelines in all aspects of service delivery
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