Social Support Specialist (Internal Recruitment Process)
RemotePoland
Job Summary
Deliver high-quality community management and player support across multiple social media platforms, including Discord, X (Twitter), and Facebook. Maintain a safe, respectful, and inclusive online environment while acting as a subject matter expert on supported titles to provide high-tier guidance and troubleshooting. Identify emerging community trends, risks, and recurring issues, then communicate insights to internal stakeholders to support proactive decision-making. Respond to community inquiries, concerns, and reports with professionalism and empathy, accurately assessing user-generated content to distinguish humor, sarcasm, criticism, and genuine policy violations. Ensure alignment with company policies and community governance standards to maintain brand trust. Full-time, remote position in Poland.
Required Qualifications
- 3+ years of experience in high-tier Community Management and Player Support within the gaming industry
- Strong subject matter expertise across supported titles, with a deep technical understanding of game mechanics to provide high-tier guidance and troubleshooting
- Native-level English proficiency with a nuanced understanding of Western culture and social media etiquette
- Deep familiarity with Western gaming culture and online community dynamics
- Strong experience in social and community platforms such as Discord, X (Twitter), Facebook, and similar channels
- Knowledge of Discord server management and Steam community tools
- Demonstrated ability to remain neutral and objective when handling sensitive or emotionally charged content
- High attention to detail and consistency in decision-making
- Ability to foster inclusive, respectful, and welcoming online spaces
Desired Qualifications
- Proficiency with Zendesk and Sprout Social (nice to have)
- Knowledge of online harassment patterns, hate speech policies, and community governance best practices (nice to have)
- Ability to work across time zones or flexible schedules, including weekends when required (nice to have)
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