Social Services Agent
On-siteLauderdale Lakes, Florida, United States
Job Summary
Process ACCESS applications for Food Stamps, Medical Assistance, and Temporary Cash Assistance by educating clients on the application process, completing electronic forms, and submitting data to the Office of Economic Self-Sufficiency. Follow up daily on submissions until eligibility is determined, then contact clients to inform them of results and assist with Medicaid health plan selection. Document customer demographics and activities using CMG software while ensuring all interactions comply with HIPAA standards and maintain accurate, confidential records. Perform other duties as assigned, including managing the courtesy phone room, while adhering to ethical guidelines and working independently within prescribed routines.
Required Qualifications
- High school diploma or equivalent
- Previous experience in customer service
- MS Office programs and client software experience
- Experience in Data Entry
- Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
- Use decision making skills to identify alternative solutions and resolve problems
- Ability to work with individuals within and outside the organization, in professional and courteous manner
- Ability to work well and maintain relationships in a team environment
- Understand written sentences and paragraphs in work related documents
- Strong ability to use independent judgment and initiative
- Organization and time management skills
- Ability to use resources to solve problems and resolve issues as they arise
- Strong written and verbal communications skills
- Must be detail oriented
- Strong organizational and interpersonal skills
Desired Qualifications
- Previous experience with DCF or other government assistance programs
- Bilingual skills (English/Spanish or English/Creole)
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