Social Security Disability Legal Assistant
On-siteKnoxville, Tennessee, United States
Knoxville, Tennessee, United StatesOn-siteFull TimeHigh School Or EquivalentStartup
Full TimeHigh School Or EquivalentStartup
Job Summary
Conduct initial client interviews to gather detailed information regarding medical conditions, treatment history, and prior Social Security filings. Explain the SSD process, including timelines and appeal stages, while assisting clients in completing necessary paperwork. Evaluate claim strength by analyzing functional limitations and identifying potential red flags such as insufficient documentation. Collaborate with attorneys to review borderline cases and communicate case status clearly to clients. Requires proficiency with Microsoft 365 and Filevine; high school diploma required.
Required Qualifications
- Proficient with Microsoft 365 Suite Applications, including but not limited to, Outlook, Word, and Teams.
- Verbal and Written Communication Skills.
- Organizational Skills.
- Must have a High School Diploma or Equivalent.
- Ensure Accountability: Willingness to take responsibility for work product and the performance of the firm. Own commitments and show a willingness to answer for actions without being defensive or shifting blame.
- Client Focus: Intentionally seek to understand Client needs. Proactively identify opportunities to serve or create a benefit for the Client. Look to exceed Client expectations by creating delight. Establish and maintain effective Client relationships.
- Situational Adaptability: Rebound from setbacks vs. emotionally responding with drama. Demonstrate confidence under pressure. Handle or manage change or crises effectively. Maintain a positive attitude despite adversity. Grow from hardships and negative experiences.
- Action Oriented: Embrace challenges and take action, without unnecessary delay. Identify and seize new opportunities. Display a can-do attitude in good and bad times. Step up to handle tough issues without avoidance.
Desired Qualifications
- Experience with Case File Management such as Filevine.
- Experience with lead generation systems such as Lead Docket.
- Experience in Customer Service via in-person and over the phone, while monitoring and diffusing escalated issues.
- Experience talking on the phone regularly and corresponding through email with a professional and confident tone.
- Secondary education, bachelor's degree preferred, or equivalent combination of education, training, and experience.
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