Social Operations Lead - NO THIRD PARTIES
RemoteUnited States
Job Summary
Manage the lifecycle of social content from initial requests in Airtable to final community interactions in Hootsuite, ensuring every step is documented, approved, and executed with precision. Maintain the master social media calendar, enforce Service Level Agreements for asset delivery, and act as the central intake hub for tracking statuses and managing follow-ups. Facilitate end-to-end approval workflows to ensure content compliance and handle technical scheduling while managing the Hootsuite Inbox to foster professional dialogue. Optimize Standard Operating Procedures for publishing and community management, then serve as the primary point of contact for onboarding new team members and agency partners on internal workflows and protocols.
Required Qualifications
- Advanced proficiency in Airtable (for workflow architecture)
- Advanced proficiency in Hootsuite (for publishing and inbox management)
- Proven experience in creating SOPs or training documentation for digital or marketing teams
- Highly collaborative with the ability to manage expectations across multiple business units and internal teams
- A 'project manager heart' with an obsession for deadlines, detail, and accuracy
- A proactive problem solver who identifies bottlenecks and proposes solutions to make the team faster and more efficient
- This role is a contract and remote position
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.