Social Media Specialist
On-siteNeenah, Wisconsin, United States
Job Summary
Monitor social media activities across Instagram, Facebook, Twitter, and TikTok to identify adverse events, product quality complaints, and inappropriate content per defined procedures. Engage with consumers by responding to inquiries, addressing questions, and moderating comments using client-established guidelines while maintaining confidentiality. Fuel discussions around product news and provide consumer insights to assist in innovation and product development. Multi-task across various websites and software platforms to meet daily performance metrics and deadlines with minimal supervision. Escalate applicable contacts to management as appropriate and report training needs or system discrepancies. Build relationships with internal teams and recommend improvements to support operational excellence.
Required Qualifications
- High school diploma or equivalent (GED, HSED)
- Bachelor's degree from four-year college or university preferred
- Two years of customer service, public relations, or professional writing experience
- Industry experience or other service related industry within a corporate environment is desired
- Working knowledge of computer technology that includes: Social Media platforms
- Intermediate MS Word
- Social Media software and sites
- Ability to quickly learn complex program and product knowledge
- Work on a PC
- Accessing and navigating multiple software applications in a Windows environment
- Intermediate to Advanced knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook
- Keying data entry efficiently and accurately with proficiency in typing/keyboard
- Ability to learn and understand new software and other technology applications as introduced by the Client and Alta
- Ability to read and comprehend simple instructions, short correspondence, and memos in English
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Basic addition, subtraction, multiplication, and division skills
- Regular attendance, punctuality and adherence to agreed-upon schedule of availability
Desired Qualifications
- Bachelor's degree from four-year college or university preferred
- Industry experience or other service related industry within a corporate environment
- Intermediate to Advanced knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook
- Embraces change and is flexible to the needs of the business and team
- Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment
- Ability to accept and apply coaching and feedback from leadership
- Proven track record of reliability and a strong work ethic
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