Social Media Content Moderator Bi-Lingual Portuguese - Onsite
On-sitePort Saint Lucie, Florida, United States
Job Summary
Review user-generated content including graphic images, videos, and written material to ensure compliance with community guidelines and client parameters. Classify, eliminate, or escalate sensitive content while investigating complex issues within agreed turnaround times. Participate in frequent refresher and continuous training programs to maintain accuracy and implement updated policies. Provide trends and insights to develop improvements to overall processes, policies, and products. Comply with all corporate confidentiality policies and operational procedures. Maintain high standards of accuracy and quality while working on-site in Port St. Lucie, Florida.
Required Qualifications
- Abililty to WORK ON SITE at Port St. Lucie, FL (not a work from home position).
- Experience navigating internet websites including social media, commerical websites, etc.
- Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material.
- Attention to detail.
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Desired Qualifications
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.