Social Media Content Moderator - Bi-Lingual Korean - Onsite
On-sitePort Saint Lucie, Florida, United States
Port Saint Lucie, Florida, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Review user-generated images, videos, and text to ensure compliance with community guidelines and escalate violations. Classify and eliminate sensitive content while investigating complex issues within agreed turnaround times. Participate in frequent refresher and continuous training programs to maintain accuracy and implement correct policies. Provide trends and insights to develop improvements to overall processes and product recommendations. Comply with corporate confidentiality policies and specific client parameters while working onsite in Port St. Lucie, Florida.
Required Qualifications
- Abililty to WORK ON SITE at Port St. Lucie, FL (not a work from home position).
- Experience navigating internet websites including social media, commerical websites, etc.
- Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material.
- Attention to detail.
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Desired Qualifications
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
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