Social Media & Community Analyst
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Plan and execute the social calendar and community initiatives across Discord, Meta, TikTok, YouTube, and X, managing bot setups and automations. Monitor and moderate content while maintaining the feedback loop between players and the product team through reports, sentiment analysis, and direct communication. Measure and prove business value via attribution, cohorts, and sentiment reading, and coordinate external vendors and agencies with the internal art team. Support surveys and cross-functional initiatives while maintaining frequent interface with UA, Creative, and partner agencies. This role leads the Live Games social and community agenda for Wildlife Studios, connecting player voice directly to product development in a mostly organic scenario.
Required Qualifications
- Solid experience with social media and/or community management
- Analytical maturity: going beyond vanity metrics to connect social to business outcomes
- Autonomy to move between hands-on planning and execution, with strong prioritization skills
- Real experience managing community: moderation, relationship-building, and crisis management, plus looping in the product team and other stakeholders
- Ability to coordinate vendors and agencies, briefing creative work clearly
- Proactive and autonomous; you drive initiatives without waiting for instructions while ensuring necessary visibility and buy-in from key stakeholders
- Exceptional communicator with a knack for influencing others
- Thrives in high-demand environments and excels at prioritization
- Experienced in managing complex projects with precision and clarity
Desired Qualifications
- games or entertainment experience
- Experience with mobile and/or live games
- Proficiency with social listening and measurement tools (e.g., Sprout, Emplifi, Hootsuite)
- Experience with UGC and influencers
- English
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